Free Headphones!!

So I'm not sure how many of you know about my latest quest/fight! Back in november I bought two pairs of headphones - a $5 dollar pair and a $15 dollar pair. And I thought that the $15 dollar pair would for sure last at least as long as the $5 dollar pair. I only started using the $15 dollar pair in the last week of january. Two weeks after I opened them up, the left ear stopped working. Another two weeks later and they were completely broken. Through NO fault of mine. So I decided to contact the company, philips, and complain. So I called them, no answer, I called them, they hung up on me, I called them, no answer, I called them, and finally I get to speak to a person and she can't help me! Instead she gave me an e-mail address to write to them. So I wrote to them, and they wrote back saying that I should send all my information and they would see what they could do. Oh - in my email I wrote that I wanted them to give me a new pair of free headphones to replace the broken ones. So I sent my info. but they wrote back that they needed the serial number and proof of purchase in order for them to do anything. It took forever to find the serial number, and I didn't have any proof of purchase, because I bought them back in november. So instead I sent a picture of my headphones, and I wrote something along the lines of - "see the picture - I own those headphones - and they are broken." Actually my e-mails were very polite! Finally today they contacted me that they are going to send me a new pair of headphones!!!